Safety Policy

Your safety is our priority. This policy outlines our commitment to a safe platform.

Last Updated: 01 December 2025

BuddyApp (Pty) Ltd ("BuddyApp", "we", "us", "our") is committed to providing a safe, respectful, and secure experience for all users of the BuddyApp platform, including Clients and Buddies (domestic workers and service providers). This Safety Policy forms part of the BuddyApp Terms & Conditions and applies to all Users.

Safety on BuddyApp is a shared responsibility. By using the Platform, you agree to follow this Safety Policy at all times.

1Purpose of the Safety Policy

The purpose of this Safety Policy is to:

•Promote safe interactions between Clients and Buddies
•Reduce risks associated with in-home services
•Set clear rules and responsibilities for all Users
•Establish guidelines for reporting incidents or unsafe behaviour
•Protect Clients, Buddies, and their property
•Comply with South African safety regulations and POPIA

2Safety Responsibilities of Clients

Clients agree to:

• Provide a safe working environment free from hazards
• Store valuables securely
• Treat Buddies with respect and dignity
• Not request illegal or dangerous tasks
• Not harass, threaten, or intimidate Buddies
• Ensure minors are supervised
• Give clear instructions before work starts
• Not pressure Buddies into unsafe tasks

3Safety Responsibilities of Buddies

Buddies agree to:

• Work safely, professionally, and responsibly
• Use tools and chemicals correctly
• Not perform unsafe or unqualified tasks
• Not be under the influence while working
• Report unsafe conditions immediately
• Respect Client property and privacy
• Not bring unauthorised persons to a Client's home
• Maintain hygiene and neat presentation

4Prohibited Conduct

Strictly prohibited:

• Violence or threats
• Harassment or discrimination
• Theft or property damage
• Sexual harassment
• Carrying weapons

• Fraud
• Off-platform payments
• Entering private rooms without permission
• Recording Clients without consent

5Safety During Bookings

Both Clients and Buddies should:

✓Keep communication inside BuddyApp
✓Verify profiles before entry
✓Avoid sharing unnecessary personal info
✓Secure pets if dangerous
✓Ensure good lighting and ventilation
✓Avoid locked-room situations

6Personal Safety Tips

For Buddies:

• Share job details with someone you trust
• Keep phones charged
• Avoid carrying cash
• Trust your instincts and leave unsafe environments
• Verify Client details before entering

For Clients:

• Confirm Buddy identity
• Store valuables away
• Secure pets
• Provide clear instructions
• Avoid leaving Buddies alone with sensitive materials

8Incident Reporting

All Users must report:

• Unsafe conditions
• Accidents or injuries
• Harassment or discrimination
• Theft or damage
• Suspicious behaviour
• Any safety policy violations

Report issues: support@buddyapp.co.za or via in-app support

9Emergencies

For immediate danger, contact:

SAPS

10111

Medical Emergency

10177

Mobile

112

BuddyApp is not an emergency service provider.

10Consequences for Violations

Actions BuddyApp may take:

• Warnings
• Temporary suspension
• Permanent deactivation

• Withholding payouts
• Cancelling bookings
• Assisting law enforcement

11BuddyApp's Safety Commitments

BuddyApp will:

✓Verify users when needed
✓Protect personal information under POPIA
✓Respond promptly to safety concerns
✓Remove dangerous Users
✓Assist with disputes where possible
✓Provide safety guidelines

12Acceptance of Safety Policy

By using the BuddyApp website or app, you confirm that you:

Understand this Safety Policy
Agree to follow all safety rules
Accept consequences for violations
Acknowledge that safety is a shared responsibility