Please read these terms carefully before using our platform
Last Updated: 01 December 2025
Thank you for using the BuddyApp platform ("BuddyApp", "we", "us", "our"). These Terms & Conditions of Use ("Terms") apply when you visit, browse, register on or use:
(collectively, the "Platform").
These Terms, together with our Privacy Policy, Safety Policy, and any other policies referred to in these Terms (together, the "BuddyApp Policies"), form a binding legal agreement between BuddyApp (Pty) Ltd and each person who uses the Platform or our services ("User", "you").
If you do not agree with these Terms, you must not access or use the Platform.
In these Terms, unless the context indicates otherwise:
"Client"
A User who uses the Platform to request, book or pay for services.
"Buddy" / "Service Provider"
A User who offers services via the Platform (domestic work, handyman work, cleaning, gardening, etc.). Buddies are independent contractors, not employees of BuddyApp.
"Services"
Any services offered by a Buddy to a Client via the Platform.
"Booking"
A confirmed job or task arranged through the Platform.
"Platform Fee" / "Admin Fee"
The fee charged by BuddyApp for use of the Platform, handling payments, support, and related services.
"Content"
All information, text, images, logos, videos, software, data, reviews and other material on the Platform.
All Users (Clients and Buddies) are bound by these Terms.
BuddyApp is a digital marketplace that connects Clients and Domestic workers (Buddies).
All services are performed by independent Buddies, acting in their own capacity.
By accessing or browsing the Platform, creating an account, making a Booking, offering your services as a Buddy, or communicating with BuddyApp electronically, you confirm that:
If you use the Platform on behalf of a company or organisation, you warrant that you are authorised to bind that entity to these Terms.
To create an account and use the Platform, you must:
If you are under 18, you must ensure that your use complies with all applicable laws and have consent from a parent or guardian where necessary.
When registering, you must:
BuddyApp may require you to verify your identity (via ID, mobile number, email OTP, or third-party verification tools).
You must:
You are responsible for all activity occurring under your account.
You agree to use the Platform only for lawful purposes, in accordance with these Terms and all applicable laws of the Republic of South Africa, and in a way that does not infringe on the rights of BuddyApp, Buddies, Clients or any third party.
BuddyApp may suspend or terminate your access if you breach these obligations.
When a Client makes a Booking and a Buddy accepts it, a separate contract arises directly between the Client and the Buddy for the performance of the Services. BuddyApp is not a party to this service contract and is not responsible for its performance.
Nothing in these Terms creates an employer–employee relationship between BuddyApp and any Buddy. Buddies:
Clients must provide clear, accurate descriptions of the required work, including location, type of task, approximate duration, and any special requirements.
Buddies must only accept jobs they are able and willing to perform safely and competently.
In line with South African Consumer Protection principles, BuddyApp will show all relevant prices, Platform Fees, admin fees and/or subscription fees clearly in the app before a Booking is confirmed.
BuddyApp may adjust Platform Fees, admin fees or subscription fees from time to time and introduce new pricing structures. Any changes will apply to future Bookings and will be displayed in the Platform.
All Users agree to comply with the BuddyApp Cancellation Policy, which forms part of these Terms.
BuddyApp may, at its sole discretion, issue full or partial refunds, credits or vouchers, and adjust payouts. Refunds are not guaranteed and are assessed case-by-case.
BuddyApp may suspend or terminate accounts for unsafe, abusive, discriminatory behaviour, repeated poor ratings, frequent cancellations, or attempts to move Clients off the Platform.
All Content on the Platform (logos, brand names, designs, text, graphics, software) is owned by or licensed to BuddyApp (Pty) Ltd and is protected by South African and international intellectual property laws.
You may not copy, reproduce, sell, distribute or modify the Content, or use BuddyApp's name, logo or designs without our written permission.
Users may post ratings and reviews. You must not post content that is unlawful, defamatory, hateful, false, misleading, obscene, or spam.
You grant BuddyApp a non-exclusive, royalty-free licence to use, store, display and reproduce your reviews for Platform and marketing purposes.
You are responsible for your own device, data connection, and security measures on your device. BuddyApp is not responsible for security breaches on your device.
Despite high security standards, no online system is completely risk-free. You use the payment services at your own risk.
BuddyApp is committed to respecting and protecting your privacy in line with the Protection of Personal Information Act (POPIA).
Our Privacy Policy explains what personal information we collect, why we collect it, how we store, protect, use and share it, and your rights under POPIA.
The Privacy Policy forms part of these Terms. By using the Platform, you consent to the processing of your personal information as described there.
By using the Platform, you agree that BuddyApp may communicate with you electronically (in-app, SMS, email, WhatsApp where applicable). Such communications may include notices, confirmations, updates, invoices and marketing (where allowed).
You can manage some types of communication via your settings or by using unsubscribe options. An email or in-app notification is deemed received when it enters your electronic information system and is capable of being retrieved by you.
The Platform, Content and Services are provided on an "as is" and "as available" basis. BuddyApp does not guarantee that the Platform will be error-free, that every Buddy will be competent, or that information is accurate.
You acknowledge that inviting someone to your premises or going to a Client's premises carries inherent risks. Manual labour, cleaning, repairs and similar tasks may involve hazards. You use the Platform at your own risk.
To the fullest extent permitted by law, BuddyApp will not be liable for any loss, damage, injury, claim or expense arising from your use of the Platform, any Booking, any action of a Client or Buddy, delays, failures, cancellations, viruses, data loss, or reliance on any information.
BuddyApp will not be liable for indirect, consequential, special or punitive damages, or loss of profit, revenue, savings, goodwill or data.
You agree to indemnify and hold harmless BuddyApp, its directors, employees and partners from and against any claims, damages, losses, liabilities, costs and expenses (including reasonable legal fees) arising out of or related to your use of the Platform, your breach of these Terms, your violation of any law or the rights of any third party, or any claim or dispute between you and another User.
BuddyApp may, in its sole discretion and without prior notice: suspend, limit or terminate your access; remove or edit content; cancel Bookings; block your device or IP; withhold payouts or refunds where fraud, abuse or policy violation is suspected.
You may stop using the Platform at any time and may request closure of your account, subject to any outstanding obligations. Certain provisions (liability, indemnity, IP, governing law) will survive termination.
BuddyApp may update, modify or discontinue any part of the Platform or Services, and amend these Terms from time to time. Changes will be posted on the Platform with an updated "Last Updated" date. Your continued use of the Platform after changes are posted will constitute your acceptance of the updated Terms.
These Terms are governed by the laws of the Republic of South Africa.
If a dispute arises between you and BuddyApp:
If you have any questions about these Terms, please contact us at support@buddyapp.co.za.
© 2025 BuddyApp (Pty) Ltd. All rights reserved.