Cookie Policy

How we use cookies and similar tracking technologies

Last Updated: 01 December 2025

This Cookie Policy explains how BuddyApp (Pty) Ltd ("BuddyApp", "we", "us", "our") uses cookies and similar tracking technologies when you visit our website or use our mobile applications ("Platform").

This Policy should be read together with our Privacy Policy and forms part of our Terms & Conditions.

By using the Platform, you consent to the use of cookies as described in this Policy.

1What Are Cookies?

Cookies are small text files placed on your device (phone, tablet, computer) when you browse or interact with online services.

Cookies help websites remember your actions, preferences, login sessions and behaviour to improve your experience.

2Types of Cookies We Use

2.1 Essential Cookies (Strictly Necessary)

These cookies are required for the Platform to function properly. They allow you to:

• Log in to your account
• Navigate pages
• Use core Platform features
• Maintain security and session stability

These cookies cannot be disabled.

2.2 Performance & Analytics Cookies

These cookies help us understand how users interact with the Platform. They collect information such as:

• Number of visitors
• App usage patterns
• Time spent on pages

• Error reports
• Device types and operating systems

We use this to improve features, stability, and overall performance.

2.3 Functionality Cookies

These cookies remember your preferences, such as:

• Language settings
• Login preferences
• Saved user choices
• Profile selections

They help personalize your experience.

2.4 Advertising & Marketing Cookies

These cookies help us:

• Show relevant promotions
• Measure campaign performance
• Reduce repeated ads
• Understand what services may interest you

BuddyApp currently uses limited advertising cookies, but may expand them in the future with your consent.

3Third-Party Cookies

Some cookies come from third-party service providers who help us operate the Platform, including:

• Analytics providers (e.g., Google Analytics)

• Crash reporting tools

• Payment gateway scripts

• Social media plugins (if applicable)

All third parties are required to follow POPIA and protect your information.

4Why We Use Cookies

BuddyApp uses cookies to:

✓Improve Platform functionality and stability

✓Enhance user experience

✓Keep your account logged in

✓Prevent fraud and ensure security

✓Analyse Platform performance

✓Deliver relevant content and promotions

✓Remember your preferences and settings

5POPIA Compliance

Under POPIA, cookies are considered part of your personal information when they can identify you.

We ensure:

✓Transparent use of cookies
✓Limited collection of necessary data
✓Secure storage and protection of cookie-based information
✓The right to opt out where applicable

6Managing or Disabling Cookies

You can control or disable cookies at any time.

On Your Browser

You may:

• Block all cookies
• Delete existing cookies
• Allow only selected cookies

Steps differ by browser: Chrome, Safari, Firefox, Edge.

⚠️ Disabling essential cookies may cause parts of the Platform to stop working.

On the App

Certain analytics or tracking tools may be disabled through:

• Device settings ("Limit Ad Tracking" / "Reset Advertising ID")
• Privacy permissions
• In-app options (if provided)

7Changes to This Cookie Policy

BuddyApp may update this Cookie Policy occasionally to reflect:

• Changes in technology
• Updates to regulation
• Improvements to the Platform

Any changes will appear with an updated date at the top of this Policy.

8Contact Us

If you have questions about this Cookie Policy or your privacy rights, contact:

Company

BuddyApp (Pty) Ltd

support@buddyapp.co.za

Location

Pretoria, Gauteng, South Africa

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